Frequently Asked Questions

Everything you need to know about your HyperX experience.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Does HyperX offer a warranty on electronic components?

Yes, all our hardware and peripherals come with a limited 2-year warranty covering manufacturing defects and hardware failures under normal use.

What is your return policy for opened products?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging. Please note that a restocking fee may apply for opened electronics.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for eligible purchases.

Are your gaming headsets compatible with all consoles?

Most of our headsets feature universal 3.5mm jacks or USB connectivity compatible with PC, PS5, Xbox Series X|S, and Nintendo Switch. Please check the specific product specifications for platform-exclusive features.

How can I update the firmware on my HyperX devices?

You can download the latest firmware updates and customize your gear using our NGENUITY software, available for download on our official support page.